Last updated: 2026-05-20
Need help with Tumaoni? We're a small team and we respond to every message. Most questions are answered below — if yours isn't, get in touch and we'll get back to you within one business day.
Make sure the number you entered has WhatsApp installed and is connected to the internet. Codes expire after 5 minutes — request a new one if it has been longer. If the problem continues, email us the number you tried and we'll investigate.
Print the QR poster for your branch from inside the app and put it somewhere customers will see it. Customers scan with their phone camera or visit tumaoni.com and type the 6-character branch code. No app install is needed for them.
No. We use a browser token and IP address to make sure each customer can only leave one rating per employee and one rating per business. This keeps your scores honest.
Photos must be a JPG or PNG under 5 MB. If yours fits and still isn't appearing, try a different image or contact support — we can check the upload on our side.
Employees and branches can be deleted from inside the app — this also removes their ratings. To delete a single rating or your entire business account, email admin@omojadata.org from the WhatsApp-linked address and we'll process it within 7 days.
Yes — Tumaoni is free to use for businesses during the initial launch. We'll give you plenty of notice before that changes.